The Business Challenge
A global media company faced inconsistent network performance across its UK and US sites, putting service stability and business operations at risk. Maintaining a high level of service was critical to ensure seamless media delivery and customer satisfaction.
Systal’s Approach
- 24/7 Proactive Monitoring: Utilised PRTG and CatTools for continuous monitoring and improved device availability.
- Specialist Support & Reporting: Provided 2nd/3rd-line technical resources, a dedicated Service Manager, and comprehensive service reporting.
- Vendor Management: Streamlined third-party supplier management for efficient operations.
The Results
- Improved Uptime: Increased network availability and reduced high-priority incidents.
- Optimised Infrastructure: Ongoing enhancements improved performance and resilience.
- Simplified Operations: A single point of contact reduced complexity and saved time for internal teams.
Why Systal?
Systal’s centralised, proactive network management ensures consistent service delivery, operational efficiency, and peace of mind for global media organisations.
Contact Us
Discover how Systal can transform your network operations—get in touch with our experts today.