Quality Policy

Reviewed and Updated 16th May 2023

At Systal, our Quality Policy is based on the delivery of customer satisfaction and conformance with contractual requirements at all stages of our process.

We are specialists in the provisioning of optimum data availability and data integrity in a robust secure environment to the delivery of enterprise class wireless networking solutions.

From our Network Operation Centres, we provide our Customers a first class Managed Service Solution from Networks to commercial clients.  In addition, our Services include : Managed Network Operations,  Network Security Services, Network Solutions, Enterprise Network Services, Unified Comms, Professional Services, Hardware and Infrastructure Services and Project Services.

Our services are managed from our UK Head Office and are coordinated locally through our network of sites in the UK, EU and worldwide.

Using the methodology of ISO 9001:2015, we will continue to drive quality and to provide customer satisfaction.

Our ongoing strategic aims and objectives are to achieve sustainable growth, ensure the continuing high quality service levels we provide and ensure we are listening to our customers and providing them with solutions that meet their developing needs.

Our management system goals, set annually, focus on improving specific areas within the business to improve efficiency and minimise risks wherever practical.

Our objectives, and their progress, are communicated throughout Systal periodically.

We try, wherever possible, to continually improve the services we offer.  We do this through reviewing our processes, technologies, procedures and work methods.

We are fully committed to complying with ISO 9001:2015 as well as all statutory legislation applicable to our activities and we shall periodically evaluate our compliance and report it through the Management Review process.

We will ensure the implementation and continuous improvement of our management system.

Our Quality Policy statement is communicated to all personnel employed within the Company and made available to any interested party to ensure all requirements are understood, implemented and met.  Our Quality Policy Statement and Objectives are reviewed, and reported at least annually, by Management during our Management Review Process.

Douglas Cumming
Chief Revenue Officer