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Operational Services

Our dedicated team run, monitor and manage all elements of enterprise IT infrastructure. Scroll below to view our range of Operational Services across managed Network, Cloud, Security, and Digital Workplace.

Network Operational Services

Managed LAN Services

We manage all on-premise equipment across your Data Centre, Campus and Branch locations including the management of LAN switches, WLAN infrastructure, load balancers and DDI (DNS, DHCP and IPAM). 

Managed WAN Services

We manage your enterprise sites including CPE (routers, SD WAN/SASE), WAN connectivity (MPLS, Internet, SD WAN) service operations management and life cycle management.

Managed Security Services

We operate, configure and maintain your security technologies including Secure Service Edge (SSE), SASE, Secure Web Gateway, Cloud Access Security Broker, Network Access Control and Network Firewalling with IDS and IPS. We offer branch office, remote and on-premise internet security, private application access and cloud service security functions.

Service Delivery Platform (SDP)

Our single consolidated portal for integrating application architecture and enabling technologies designed to allow the customised, high-quality, and scalable delivery of our managed network services to our enterprise customers.

Service Management

We combine life cycle management and end to end service integration activities supported by tool-based workflows, automation and our customer support mechanisms to provide you with a fully managed service.

Operations Automation

We automate all of the tasks and activities related to the SDP, service management integration functions and customer experience management to achieve consistent MNS service delivery quality.

Customer Support

We utilise customer support functions such as customer portals, management and co-management, equipment purchase and related design and implementation to support you throughout.

Unified Communications Services 

We provide business continuity by managing your IP telephony systems and endpoints. Our managed services extend to supporting contact centre software for voice services, messaging systems and video conferencing for remote collaboration.

Network Communication Managed Services

Your underlying network is key for successful voice and video provision. We ensure that your network (routers, switches, firewalls and inter-connectivity) is reliable and properly configured to support your communications strategy. 

Collaboration Tools

We support and manage tools that provide effective communication, cooperation, and coordination among team members, allowing them to collaborate in real time.

Communication Augmentation

Acting as a natural extension of your IT team, we provide quick access to skilled communications professionals with expertise tailored to your project requirements helping you avoid the cost of hiring full time employees.

Mobility Solutions

Our Mobile Device Management (MDM) services and Bring Your Own Device (BYOD) policies help you enhance the flexibility, productivity, and security of your workforce. We help facilitate mobile working solutions by integrating with your authentication platform of choice. i.e. Active Directory and Network Access Control (NAC).

Communication Security

We ensure that your communication services adhere to industry regulations and legal requirements while recognising the importance of implementing end-to-end encryption and other security measures to protect sensitive communication data.

Service Management Wrap

Our service managers follow standard methodologies like ITIL to improve your business continuity.

RFS and Change Control

The Request for Service (RFS) process initiates the change process for us to respond and evaluate all requests. We asses, approve and implement proposed changes in a controlled manner minimising risks to service and work with your Change Advisory Board (CAB) where required. 

Documentation and Reporting 

We maintain detailed documentation of network configurations, hardware and software inventory, and network diagrams offering regular reporting on network performance, security incidents, and compliance with service level agreements. 

Specialist Network PMO Expertise

We provide quick access to skilled network and security specialists with specific expertise tailored to your service requirements. We help you avoid the costs of hiring full time employees and provide skills that may not be available internally to utilise as an extension of your team. 

Compliance and Regulation

We ensure that the network infrastructure complies with industry regulations and organisational policies, whilst implementing measures to protect sensitive data transmitted over the network, in compliance with data protection laws. 

Cloud Operational Services

Managed Support Services

We use an optimum blend of Systal support services to proactively and predictively manage your cloud operating environment. This will be done using a combination of geographically placed Operations Centers and people to meet your global operating requirements.

Cost Optimisation

Using ongoing tool-based analysis of your cloud environments, we will provide an up-to-date single view of your cloud subscription costs and provide recommendations for cost savings though reserved instances, savings plans, optimisation of licensing, right sizing and removal of orphaned resources.

Configuration and Policy Management

Using desired state configuration management with cloud-native policies, we ensure a consistent and well-governed environment that meets your regulatory and compliance requirements.

Event Management and Performance Monitoring

We use a blend of in-house and cloud-native tooling to collect performance metrics and event logs to provide the necessary insight into the performance and availability of your cloud applications and services. These insights can be used to automate the resolution of issues or raise support tickets with our service desk.

Service Management Wrap

Our service managers follow standard methodologies like ITIL to improve your business continuity.

RFS and Change Control

We utilise our Request for Service (RFS) process and work closely with your Change Advisory Board (CAB) to assess and execute your requests while consistently minimising risk to service.

Documentation and Reporting 

We produce detailed reports on your cloud costs and performance data with regular documentation of cloud configurations and hardware/software inventory.

Specialist Network Expertise

As a natural extension of your team, our Cloud specialists are on hand with expertise tailored to your specific requirements helping you avoid the costs of hiring.

Compliance and Regulation

We ensure that the cloud infrastructure complies with industry regulations and organisational policies, whilst implementing measures to protect sensitive data hosted in cloud, in compliance with data protection laws. 

Security Operational Services

Security Operations Centre (SOC)

Our global SOC teams continuously monitor, analyse and respond to cybersecurity threats and incidents. Our round-the-clock surveillance and advanced security analytics ensure your organisation’s digital assets are protected against evolving cyber threats. Our SOC provides a pivotal role in maintaining your security posture, offering peace of mind through vigilant monitoring and rapid response capabilities as well as leveraging the latest cyber threat intelligence.

Cyber Security Incident Response Team (CSIRT)

We provide an immediate, expert response to cybersecurity incidents, ensuring swift containment and mitigation of cyber-attacks or breaches. Our on-call team of specialists are equipped to handle various cyber threats, providing guidance and strategic solutions to minimise impact and restore security swiftly and are available 24/7/365. We prioritise rapid response and effective management of incidents to protect your organisation's integrity and resilience against cyber threats.

Vulnerability Management

We proactively identify, prioritise, and remediate vulnerabilities in your organisation's digital infrastructure. Our approach not only focuses on detecting vulnerabilities but also on implementing strategic measures to mitigate potential cyber threats. We work to ensure your systems are resilient against cyber-attacks through continuous monitoring and timely updates.

Extended Detection and Response (XDR)

This service encompasses comprehensive monitoring and response strategies for cybersecurity threats. It involves vigilant detection of potential security incidents and prompt, effective actions to mitigate risks. Our team can manage XDR and automation products within your organisation, ensuring you are able to handle emerging threats through proactive monitoring and adaptive response strategies.

Cryptography Management

Specialising in the management and implementation of cryptographic solutions, this service is vital for securing communications and safeguarding data. We manage all aspects of cryptography, including key management, policy development, and compliance with security standards, ensuring robust protection for your digital communications and data.

Digital Workplace Operational Services

Adoption and Change Management

The successful adoption of a digital workplace strategy requires careful planning, effective communication, and robust change management processes. We focus on the user experience and listen to your feedback to drive adoption, run pilot programs, address and manage resistance to change and measure engagement and application usage data.

Mobile Device and Application Management

With a hybrid and distributed workforce, Mobile Device Management (MDM) and Mobile Application Management (MAM) have become essential components in a modern enterprise mobility strategy. We use these tools to ensure secure, conditional remote access to your business applications and data through device compliance and policy enforcement as well as ensuring your applications are well maintained, secured and updated.

Digital and End User Experience Monitoring

Going beyond traditional network monitoring, we can provide solutions to help you understand and manage the overall end user experience. By monitoring Applications and APIs and how your users are interacting with these systems, we are able to proactively detect performance issues, anomalies and bottlenecks and provide faster remediation to improve user productivity.

Digital Media and Event Broadcast Services

Our consultative, project and managed event broadcast services enable you to intricately manage the user experience of any meeting. We provide second-by-second viewer experience analysis allowing you to benefit from detailed service intel.