The Business Issue
The client, a leader in the financial services sector, relied on several niche applications essential to daily operations. However, their in-house IT team lacked the specialist expertise required to manage, maintain, and support these applications effectively. To protect business continuity and enable growth, they needed a dedicated technical partner with the right skillset.
Systal’s Solution
Systal developed a tailored managed service model, assigning three senior technical engineers to support the client’s unique environment. Operating through a hybrid on-site and remote structure, the service ensured seamless day-to-day coverage while also handling minor application-related projects.
- 24/7 on-call support for business-critical incidents, ensuring rapid recovery.
- A single point of contact for all application queries, streamlining communication.
- Continuous optimisation to enhance application stability and performance.
Customer Benefits
- Reduced Costs: Eliminated the need for internal recruitment and training of niche specialists.
- Improved Uptime: Fewer incidents and greater application availability across operations.
- Scalable Model: Flexible support that adapts with business and application growth.