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Financial Services Managed Network Services Network Business Continuity

Managed Support Streamlines Application Uptime in Financial Services

Systal delivers expert-managed application support for a financial services firm, reducing incidents and enabling scalable, round-the-clock operational continuity.

Network engineers reviewing a data centre
The Business Issue

The client, a leader in the financial services sector, relied on several niche applications essential to daily operations. However, their in-house IT team lacked the specialist expertise required to manage, maintain, and support these applications effectively. To protect business continuity and enable growth, they needed a dedicated technical partner with the right skillset.

Systal’s Solution

Systal developed a tailored managed service model, assigning three senior technical engineers to support the client’s unique environment. Operating through a hybrid on-site and remote structure, the service ensured seamless day-to-day coverage while also handling minor application-related projects.

  • 24/7 on-call support for business-critical incidents, ensuring rapid recovery.
  • A single point of contact for all application queries, streamlining communication.
  • Continuous optimisation to enhance application stability and performance.
Customer Benefits
  • Reduced Costs: Eliminated the need for internal recruitment and training of niche specialists.
  • Improved Uptime: Fewer incidents and greater application availability across operations.
  • Scalable Model: Flexible support that adapts with business and application growth.