Business Challenge
A leading UK fuel distributor relied on daytime IT staff to cover out-of-hours network monitoring, often requiring overtime and reducing focus on core operations. This reactive model resulted in operational inefficiencies and potential risk to critical systems overnight.
Systal’s Solution
Systal was engaged to deliver a fully managed, out-of-hours network monitoring solution, allowing the client’s in-house team to focus on strategic initiatives. Key actions included:
- Architecture Review: Improved availability and stability across voice, data, and WLAN networks
- Out-of-Hours Coverage: Proactive 24/7 monitoring by Systal’s remote network operations team
- Real-Time Monitoring: Paessler PRTG implemented for visibility of network health, throughput and bandwidth thresholds
- Fast Response: Onsite coordination with Systal engineers to investigate and resolve emerging issues
Key Outcomes
- Reduced Critical Incidents: Significant drop in P1 and P2 events
- Improved Resilience: Faster fault detection and resolution through proactive alerting and monitoring
- Freed Internal Resource: Internal IT teams focused on business value rather than operational support
Business Impact
Systal’s managed monitoring service has given the customer peace of mind and operational stability beyond business hours. With optimised network performance and reduced incident volume, the business maintains continuity across its distribution network without stretching internal teams.
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