Client Overview
Our client is a leading global advertising company that previously faced significant network challenges. Managed by multiple partners through a Strategic System Integrator, the client experienced persistent escalations and operational inefficiencies, impacting business continuity and user satisfaction.
Challenges
- Frequent daily escalations due to network issues
- Lack of unified oversight and accountability
- Prolonged resolution times for critical incidents
- Low patch compliance across network devices
- Outdated wireless infrastructure at multiple sites
Systal’s Solution
Systal assumed responsibility for the client’s global network, delivering a comprehensive transformation programme. Our services included:
- End-to-end network management and transformation
- Enhanced resiliency and operational efficiency
- Proactive incident management and escalation reduction
- Technology upgrades and wireless service improvements
- Ongoing patch management and compliance
Key Outcomes
- 72% reduction in user-generated support tickets
- 53% faster resolution of user-generated tickets
- 62% fewer major network incidents reported by users
- 50% reduction in P1 ticket resolution times
- 22% fewer user-reported P2 multiuser network incidents
- 61% faster resolution for P2 multiuser network incidents
- 73% reduction in P3 network incidents
- 40% faster resolution for P3 network incidents
- 95% of network changes implemented successfully in 2022
- 89% of non-EOL devices now patched (from 0% in May 2021)
- 164 sites refreshed to SAR standard with high-density wireless coverage uplift
Business Impact
By partnering with Systal, the client achieved a robust, resilient, and future-ready network infrastructure. This transformation has empowered the business to operate with greater agility, reduced risk, and enhanced user satisfaction across its global footprint.
Learn More
Discover how Systal can transform your organisation’s network and drive operational excellence. Contact us for a consultation.