Business Challenge
A global investment management firm experienced reduced service quality after their Network Operations Centre (NOC) was offshored by a previous provider. Time zone limitations and inconsistent service availability threatened operational resilience and response times across global sites.
Systal’s Solution
- Hybrid Support Model: Systal designed a tailored support solution combining dedicated and pooled resources, aligning with the customer’s internal IT structure.
- 24×7 Managed Services: We delivered full-time monitoring of infrastructure, voice, and network services, proactively identifying and resolving threats.
- Incident and Problem Management: A dedicated global team now manages all incident, event, and problem resolution services—ensuring 24×7 coverage.
- Third-Party Coordination: Our engineers act on the client’s behalf to manage vendor escalations and accelerate resolution timelines.
Key Outcomes
- Zero Disruption: Seamless integration of Systal teams into the client’s existing IT operations
- Faster Resolution: Reduced time to identify and resolve incidents
- Improved Root Cause Analysis: Enhanced insight into recurring issues through dedicated RCA tracking
- Cost Savings: Lowered total operating costs by optimising service delivery
- Strategic Focus: Internal IT teams redirected toward high-impact, strategic initiatives
Business Impact
Systal’s 24×7 managed network services have transformed the client’s global support operations. With faster incident resolution, greater stability, and reduced operational costs, the client now benefits from a secure and continuously optimised IT environment.
Contact Us
To learn how Systal can strengthen your network operations, get in touch with our team today.
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