Services Provided
✓ 24×7 Managed Network Services
✓ Incident, Problem and Change Management
✓ Infrastructure, Network and Voice Services
Industry
✓ Investment Management
Location
✓ Global
Systal Success Stories: Global investment manager reduces costs, service threats and incident resolution times with bespoke solution and 24×7 managed network service:
Our customer, a global investment management company, engaged with Systal following the offshoring of their Network Operations Centre (NOC) provision by the incumbent service provider. The customer felt that the quality of the service had deteriorated since their move offshore, with availability across time zones proving problematic.
How did Systal help?
✓ Bespoke, Hybrid Solution: We worked with the customer to build a bespoke, hybrid solution that provided both dedicated and pool resources to deliver the required level of service. Systal engineers adopted established processes for incident, problem and change management in addition to the management of infrastructure, network and voice services, allowing our team members to blend seamlessly into the customer’s IT resourcing structure.
✓ Dedicated 24×7 Managed Service: Managed network services are at the heart of Systal. We now provide a 24×7 service to the customer, monitoring their estate with our suite of monitoring tools to immediately identify any threat to service. We proactively manage maintenance activities such as patching and configuration updates, freeing our customer’s in-house IT team to focus on strategic deliveries. In the event of any issue, Systal engineers act on our customer’s behalf to engage with third-party vendors and escalate issues to resolution.
✓ Incident Event and Problem Management: Following the success of the infrastructure management and monitoring service implementation, the customer opted to also take up our Incident, Event, and Problem Management offerings. We built a dedicated incident and problem team covering all sites for the client globally 24×7.
Key Customer Benefits
✓ Minimal Disruption: Our team blended seamlessly into the customer’s IT resourcing structure.
✓ More Peace of Mind: Proactive updates and threat monitoring from 24×7 managed service.
✓ Freed-up time: The customer’s in-house IT team can focus on strategic deliveries.
✓ Faster Resolutions: The customer has seen a reduction in resolution time for incidents.
✓ Increased RCA: The customer has seen an increase in root cause identification.
✓ Cost Reduction: The costs needed to run the customer’s services have been reduced.
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